Refund Policy
At ALTA Clothing, we strive to ensure that every customer receives products in excellent condition.
Please read our refund policy carefully before making a purchase.
Refund Eligibility
Refunds will only be approved if the item received has a manufacturing defect or arrives in a worn-out, damaged, or unusable condition.
- Change of mind
- Incorrect size selection
- Color expectations due to screen differences
- Packaging damage caused during shipping and logistics
- Normal wear and tear after use
Proof Requirements
To request a refund, customers must provide the following:
- Clear photos showing the defect or damage.
- An unedited video of the product showing the issue.
- Order number and purchase details.
Important: Claims submitted without photo and video evidence may be denied.
Refund Request Period
Refund requests must be submitted within 7 days of receiving theorder.
Review Process
Once we receive your request and supporting evidence, our team will review it within 3–7 business days. If approved, the refund will be processed through the original
payment method whenever possible.