FREQUENTLY ASKED QUESTIONS (FAQ)
Do you offer refunds?
Yes, refunds are only available for products that arrive with manufacturing defects or are worn out/damaged upon arrival.
Can I get a refund if I ordered the wrong size?
No. Please review our size guide carefully before placing yourorder
Is damaged packaging eligible for a refund?
No. Packaging damage caused by shipping and logistics providers is beyond our control and does not qualify for a refund.
What proof is required for a refund?
To process requests efficiently, customers must provide the following:
- Clear photos of the item
- Video evidence (if applicable)
- Complete order details (order number and proof of purchase)
How long do I have to file a refund request?
Refund requests must be submitted within 7 days of receiving your order.
How long does refund processing take?
Refund reviews generally take 3–7 business days after all required
evidence has been received.
How can I contact ALTA Clothing?
Email or message us at:
altaclothing17@gmail.com
09617870554
Do you ship nationwide?
Shipping availability depends on your location and courier service coverage.
Can I cancel my order?
Orders may only be canceled before they have been processed and shipped. Contact us as soon as possible for assistance